Starting today, Upper Class Wing customers arriving into Heathrow Airport through Virgin Atlantic will be part of a six week experiment with Google Glass and Sony’s second generation smartwatch.
Deployed correctly, there’s a good chance that most service environments could benefit from the kind of information delivery offered by wearables.
For the next six weeks, Virgin Atlantic and aviation tech company SITA will team up to determine what works and what doesn’t when incorporating wearables into the Upper Class Wing.
These concierges will be equipped with wearable technology to rapidly answer questions about weather or local events at their destination. Those equipped with Glass will be able to translate several languages thanks to the apps on board, and of course use the camera to grab QR codes for check-in. In theory, this means the concierge will never need to be behind the desk and will be able to more adequately assist their customers.
The app would essentially assign a concierge to a customer, and that concierge would have everything they need in the app to act as a personal assistant. It’s not something many of us are likely to experience for ourselves, but it’s clearly a situation to which wearable technology seems uniquely suited.
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